FAQ

Our key-objectives have not been finalised, what do we do?

We recommend using the migration wizard to copy all subjects and key-objectives from the previous academic year. Once heads of departments have finalised the new key-objectives, you can upload the updated key-objectives later in the academic year.

I want to copy judgements from the previous academic year

Please submit a request via the following form: https://axle-education.zendesk.com/hc/en-us/articles/4408970912401-Copy-judgements-from-previous-academic-year 

This can take anywhere between 1-3 weeks depending on how busy we are. Please ensure you have set up your collections in the new academic year and have also assigned the relevant pathways before submitting a request.

I can't find a student who was recently admitted to my school

Ensure you have tried to troubleshoot using MIS Explorer

New starters will pull through once they have been admitted and have a valid UPN assigned. Until a valid UPN is assigned, they will not show up on DPR. When exporting student logins, only students with a valid registration class will show up.

I've assigned a temporary UPN to a student, is this fine?

DPR will automatically update a students UPN if it changes. However, please ensure the temporary UPNs are unique between students (i.e. do not re-use temporary UPN's).

I'd like new students to log in with their Google/Microsoft email address

Please email [e-mail] with a CSV containing the columns "Student UPN", "First Name", "Last name", "Google/Microsoft email address".

I want to use the migration wizard but I'd like to make small changes

We recommend using the Migration wizard to first make a copy of your judgement keys, grade options and subjects. You can then update the various settings individually via the respective page on DPR Mission Control.

 

A staff member is not showing up

Ensure you have tried to troubleshoot using MIS Explorer

Please ensure the staff member has a valid staff code. DPR assumes staff codes are unique to an individual, if you have re-used a staff code for another teacher, DPR will refuse to sync this teacher's data to prevent data being overwritten. In this situation, please contact [e-mail] with the staff code in question.

 

Not all classes are showing up on DPR

Ensure you have tried to troubleshoot using MIS Explorer

A class must have at least one student assigned to the class and a valid lesson associated with it (lessons become available once your timetable becomes active). If these conditions are not met, DPR will skip syncing this class during mis-sync. DPR can only see lessons for the current academic week, therefore, if there are no scheduled lessons for those classes in that week, these classes will not pull through.